Terms and Conditions

  1. BOOKING TERMS AND CONDITIONS

    1. The Perth Holiday Homes (PHH) terms and conditions apply in addition with any other terms, conditions,
      notices, privacy policies and disclaimers contained elsewhere on the www.perthholidayhomes.com.au website and its associated websites. Your use of the site constitutes your agreement to all such
      terms, conditions, notices and disclaimers.
    2. Bookings are accepted by: Telephone +61 (0) 424 338 219, Email info@perthholidayhomes.com.au or internet www.perthholidayhomes.com.au or any associated
      website.
    3. The guest’s deposit constitutes their acceptance of the terms and conditions. Properties are for short
      term purposes from 7 nights up to 90 consecutive nights. Management reserves the right to waive and
      adjust these minimum stays at their discretion and without notice.
    4. Check-in is at 14:00pm (2pm) or thereafter. Key procedures allow 24 hour access to the property at all
      times. Check-out is at 10:00am or before.
    5. All travellers must have a fully comprehensive valid travel insurance policy.
    6. Our self catering vacation rental home accommodation in Perth is for temporary accommodation and for
      vacation rental homes purposes only or short term stays.
  2. Read more

  3. RESERVATION DEPOSIT & PAYMENTS

    1. The principle guests making the booking must be at least 18 years of age and possess the legal authority
      to enter into this agreement and to use the PHH website, in accordance with the terms and conditions
      set out.
    2. PHH issue an Australian Taxation Office tax compliant invoice and do not charge GST.
    3. All bookings are subject to PHH website availability and bookings can be made directly with PHH administration
      office Ph: 0424 338 219 or via the PHH website.
    4. Any speculative enquiry or booking, false, misleading, information gathering or fraudulent booking
      is prohibited and will be dealt with under Australian governing law for the appropriate breach.
    5. It is the guest’s responsibility to read and familiarise themselves with the terms and conditions
      of rental for any PHH properties prior to proceeding to book the accommodation. Please contact
      us if you do not understand any points herein.
    6. Please note once the full payment or deposit has been paid you have entered into an agreement with
      PHH that these terms and conditions have been accepted by you. If you are using the PHH online
      payment system, the total transaction value for a booking is split into two portions: the tariff
      deposit (conditions apply) and the remaining balance due including incidentals and bond. If the
      arrival date is less than 30 days, PHH require full payment for the booking.
    7. As per the booking tariffs and fees listed the PHH Tax Invoice will reflect an accurate breakdown
      of the charges.
    8. By using the PHH online payment system, you agree to the automatic debit of the remaining balance
      from your credit card on the due date for final payment. You must ensure that sufficient funds
      are available for debit at that time. Fees and charges relating to insufficient funds at time
      of debit will be passed onto you as a $25 administration fee.
    9. Preferred method of payments are: credit card (Mastercard, Visa or American Express), direct bank
      transfer within Australia or bank cheque. Credit card payments do incur a 2.5% transaction fee
      on all payments.
    10. We do not accept bookings in one name and payment in another. We consider the primary guest making
      the booking as the principle person in charge of the group at all times and this person will
      be held responsible by PHH.
    11. Outstanding amounts owing to bookings are to be paid in full 30 days prior to arrival and will be
      deducted from the credit card automatically.
    12. If the remaining balance is not paid by the due date and it remains overdue for more than one week,
      PHH may deem the booking to have been forfeited or cancelled by you and retain the non-refundable
      deposit.
  4. VALIDATION & ONLINE PAYMENT SYSTEM

    1. You may be required to provide a credit card at check-in/arrival to cover extra incidental charges
      and you may also be required to provide photo ID if requested. The Owners may refuse accommodation
      where they are not reasonably satisfied as to the credentials of any guest at the time of check-in/arrival.
  5. CHANGES, CANCELLATION, & REFUNDS

    1. Any remaining unpaid balances that do not fall within the guidelines of due dates and remain overdue
      for more than one week, the Owners may deem the booking to have been cancelled by you and retain
      the non-refundable deposit.
    2. Bookings cannot be cancelled on-line and must be cancelled to PHH management directly by phone and
      then confirmed in writing. Please note there is a minimum 7 day delay with any refunds and will
      be refunded back to the original source and method of payment.
    3. If you are using the PHH Online Payment System and you later cancel a booking, the deposit portion
      of the total transaction value is non-refundable. If you have already paid the remaining balance,
      your right to a refund of that portion will be determined by the cancellation policy of PHH.
    4. Any changes to existing confirmed bookings incur an administration fee.
    5. Cancellations & Penalty Fees

      1. 30 days prior to arrival – no refund.
      2. 60 days prior to arrival – 50% cancellation penalty of the deposit paid + $50 administration
        fee.
      3. 90 days prior to arrival – 25% cancellation penalty of the deposit paid + $50 administration
        fee.
      4. 120 days prior to arrival – full refund, less cancellation penalty of 2 nights tariff
        of the deposit paid + $50 administration fee.
      5. Where a booking is changed in any way administration fees apply and each booking is accessed
        by management at the time of the change.
    6. Cancellations by the Owner

      The owners will make every effort to ensure the property is available as booked however; the owners reserve the right to
      make alterations to bookings due to unforeseen circumstances. In the unlikely event that
      this may happen, PHH will give full refund back to the guest. A possible alternative PHH
      property may be suggested or an external operator’s property may be referred only however,
      we do not recommend.

  6. GUEST NUMBERS

    1. Guest numbers are not to exceed the numbers stated in the booking confirmation. Any guests staying
      over at the property without permission by management, will be deemed as external extra guests
      and your credit card will be subsequently charged at penalty rates. Unauthorized travelling
      guests arriving after the original check-in, will not only be charged to the original credit
      card supplied without notice but the entire group will be asked to immediately vacate the
      property and PHH will deem this as a cancelled booking instigated by the guest. No refunds.
    2. Parties are strictly prohibited at all times. The tariff charged is for domestic use only and
      not commercial. Use contrary to this may result in loss of your bond, additional payments
      or immediately being asked to vacate the property.
  7. DAMAGE & LOSS/REPLACEMENT OF KEYS

    1. We ask in-house guests and any visitors to respect the property and contents at all times and
      report any accidental damages or breakages. Damage, breakages, theft or loss of any personal
      goods whilst at the property is the in house guest’s responsibility.
    2. Excessive cleaning $250, heavily soiled carpets or lounges $280, sheet or towel replacements
      due to theft (priced on replacement), excessive garbage removal $75. Any breakages, malicious
      damage caused, wear and tear, loss of rental income due to closing the property for repairs,
      further penalties will apply and your credit card will be back charged to recoup the costs.
    3. Guests are not to re-locate any furniture within the properties at any time and must remain in
      its original set up.
    4. Loss of any property keys is of paramount concern. If any keys are taken by accident, lost or
      simply misplaced, management will need to have the entire property re-keyed by a professional
      locksmith. This is a costly exercise – please be diligent. It is the guest’s responsibility
      to ensure the keys are returned to their original collection place on arrival day.
  8. EMERGENCY & EVACUATION PROCEDURES

    1. Emergency and evacuation procedures are in place at each property and are to be read by all guests
      on arrival in case of an emergency during the stay. A leader must be appointed for any decisions
      and the muster points must be noted by all guests. Emergency contact numbers for Fire, Police
      & Ambulance 000.
  9. CUSTOMER FEEDBACK, COMPLAINTS, DISPUTES, & INCIDENTS

    1. Customer feedback is always welcome. Complaints, disputes and incidents are all to be reported
      and then in writing to management. info@perthholidayhomes.com.au.
      Should any incidents occur, the owners are to be contacted immediately on 0424 338 219 and
      then confirmed in writing by filling out (in detail) the Incident Report Form and handed
      to a PHH representative at the time or prior to departure.
  10. NOISE CURFEWS, DISTURBANCES & NEIGHBOURHOOD HARMONY

    1. Strict 11:00 pm curfew. If the owners of PHH are called out at any time for loud, noisy or unruly
      behaviour a penalty will apply. No exceptions. If it is necessary to call out our monitored
      security services the call-out fee is a standard $400.
    2. Do not block neighbouring driveways, park on neighbour’s lawns, make excessive noise or disturb
      neighbourhood harmony at any time.
  11. ACCESS TO THE PROPERTY FOR GENERAL MAINTENANCE & REPAIRS

    1. Occasionally it is necessary to access the property for a general maintenance, regular pool maintenance
      or essential repairs. If this is the case, management will advise the guest and a PHH representative
      will be at the property at the time of repair with the workman at all times. Please note
      the owners have the right to access the property at their discretion.
  12. POOL (CONDITIONS APPLY)

    1. Read all pool safety notices, guidelines, CPR and resuscitation notices.
    2. Never leave children unattended whilst in the pool enclosure.
    3. Strict gate closure at all times.
  13. SMOKING, PET, BINS, ELECTRICITY, WATER & PARKING

    1. No-smoking properties internally. Please use the designated smoking areas.
    2. Strictly a no pet policy – penalties will apply.
    3. Garbage collection days must be adhered to. Bins provided. 1 re-cycle + 1 garbage.
    4. Excessive use of electricity outside the normal usage per week will incur further charges. No
      external electrical goods or equipment are to be used at the property without permission
      penalties apply.

      An allotment amount of $8.10 per day is made with every booking. This is the ceiling amount per day x the number of days.

      Electricity charges over and above this allotment will be considered excessive and will be charged to your credit card details + cc fees or deducted from the Bond held against the booking.

    5. No filling of water tanks without permissions – penalties apply.
    6. Each property has locked and secured parking for 2 vehicles and limited driveway parking.